Frequently Asked Questions

It may be that your browser has stored faulty cookies and you are therefore unable to add the item to your shopping cart. In this case, we recommend proceeding as follows:

• Clear your cache: If you are unsure how to do this, you can find instructions here.
• Hard refresh your browser so that all content on the page is reloaded.
• If that didn't work, switch to another device or browser if possible, or try in incognito mode.
• Still not working? Then contact our customer service and provide us with the following information: device, OS, browser, first time on the site or have you ordered from us before, and which item do you want to order?

You can view the current status of your order in your account. Simply log in and check under the "Order Status" column. The date will show you if you are looking at the correct order, in case you have multiple open orders.

Once we receive your orders, they are forwarded to our logistics department. They immediately get to work and prepare your package for shipment as quickly as possible. Stopping the order process at that point is unfortunately impossible.

No, unfortunately, subsequent changes are not possible. Alternatively, you can place another order and return the incorrect one.

Our internal processes are set up to dispatch your order as quickly as possible. Unfortunately, for this reason, we cannot make any changes to your order once it has been received.

For various reasons, some products may temporarily not be in stock. However, with a pre-order, you can reserve and pre-order the desired product. We will then send you your order as soon as possible.

Yes. If you order within Switzerland, shipping costs 4.90.- (Standard) or 7.90 (Fast). Delivery time is two to five working days, depending on whether you choose A or B Post.

Log in to your account on nikin.com and check your order status. If you have already done so, please check the email address you used to create your NIKIN account. We will notify you of any shipping delays via email. If you still can't find anything, please contact our customer service.

You can choose between the shipping options Standard (B-Post) for CHF 4.90 or Fast (A-Post) for CHF 7.90. The delivery time for Standard is between 4 and 5 working days, for Fast it is between 2 - 3 working days.

No, this is not currently possible. However, we are thoroughly reviewing the option.

A package sometimes goes through a lot on its way to you. Please contact our customer service if your goods show signs of transit damage, so that we can clarify the matter and offer you a suitable solution.

In this case, please contact our customer service so that we can find a suitable solution for you.

Register your return using this link and then follow the instructions on the page or received by email.

Unfortunately, direct exchanges are not possible. However, you can return your item and place a new order right away. This way, we can ensure that your order reaches you as quickly as possible.

No, we do not cover the cost of returns. These must be borne by you.

You have 20 days to return your order.

Register your return via this link and then follow the instructions on the page or those you receive by email.

We apologize for this. Please contact customer service and we will find a solution.

TreeBottle, TreeBottle Glass, TreeMug, TreeSocks, TreeNeckwarmer, TreeTrunks, and TreeBoxers cannot be returned for hygiene reasons. Treekinis can only be returned if they still meet hygiene standards and the protective film is still present.
Additionally, TreePlanting Kits and personalized products cannot be returned. Thank you for your understanding.

For "Circular Cashback", there is a separate, detailed FAQ with all the answers you need.

Currently, returns of online orders at our TreeHouse are unfortunately not possible. As our online shop offers a significantly larger assortment than our on-site selection, we simply lack the space and logistical connection in the store to process these returns correctly. Please use our online returns portal for your return.

We are aware that there are costs for returns. As a sustainable label, we want to encourage more conscious purchasing and reduce CO2-intensive "selection orders." Every saved shipping route protects the environment. Thank you for your understanding!

You generally have a one-year warranty on items you purchased through our online shop.

We are very sorry! Please contact customer service directly so we can find a solution together.

Mistakes are human and can sometimes happen in production. Please contact customer service directly.

Yes. We treat your data and information with the utmost care and protect it from unauthorized access. You can find more detailed information in our Privacy Policy.

You can pay with TWINT, Paypal, Visa, Mastercard, instant payment, postcard, PostFinance E-Finance or by invoice via PowerPay.

Yes, up to an amount of CHF 950. This payment method may be blocked for you.
There may be various reasons for a rejection.
Here are a few examples:
- You are not yet of legal age.
- Your place of residence is not in Switzerland or the Principality of Liechtenstein.
- You cannot be found at the address provided for POWERPAY.
- Your personal POWERPAY account limit available at this time is insufficient.
- You are in arrears with POWERPAY, etc.

If you would like information regarding the rejection, please fill out the following online form. Processing takes two working days. For data protection reasons, no information can be provided by telephone. POWERPAY is a Swiss payment processor specializing in invoicing. We select our external partners with care and are convinced that you will be satisfied with PowerPay.

If you have selected purchase on account (POWERPAY) during the ordering process, you will receive an invoice by email from our partner. The invoice will be sent to the email address you provided when creating your account on the NIKIN website.

Therefore, you can disregard the reminder as it crossed with your incoming payment.

Processing returns can take up to one month. We will inform you as soon as your return has been processed.

We will send the refund to the account/payment method you used to pay for the order. Please ensure you have registered your return here.

Simply visit our website nikin.com and click on Account in the top right corner. You can then quickly and easily create an account or log in to an existing one. If you create a new account, make sure to confirm it. To do this, check the inbox of the email address you used to create the account. You should have received a confirmation email from us shortly after creation. Open it and confirm your new account. The process is then complete.

You have access to a faster ordering process and don't have to re-enter your details every time. In addition, you can view past and new orders and track the order status.

The TreePlanter Club is our loyalty program. As a member, you can collect points with every purchase or through various activities. You can then redeem these points on your next purchase and save money! Want to join?REGISTER NOW

Don't worry. Just click on Account in the top right corner and click on "Forgot password" below the login. You will then receive an email with which you can choose a new password.

It's simple: once your circular garment – for example, a TreeShirt, TreeHoodie or Treeanie – is worn out, you can send it back to us. And we'll pay you for it. You can find the complete instructions here.

You can see these if you click on Account in the top right corner and log in. You will now see all your past orders.

Please contact our customer service to delete your account.

Simply go to nikin.com and click on the Search field in the top right corner. Enter gift card and select the item, then the value you want for the gift card. After that, proceed as you would with a traditional purchase at NIKIN. As we are a paperless company wherever possible, you will receive the gift card by email.

First, add your items to the cart. Then go to the cart, accept the terms and conditions, and click on "Complete order". Now you can enter your gift card code on the right side.

The gift card is valid indefinitely and has no expiration date.

As gift cards are considered a form of payment, we cannot exchange them.

Yes, the amount on your gift card is the same to us as any other payment method, so one doesn't exclude the other.

First, add your items to the shopping cart. Then, go to the shopping cart, accept the terms and conditions, and click on "Complete Order". Now you can enter your discount code on the right side.

No, you can only redeem one discount code at a time.

Either the discount code has expired or there is a typo. Please check your discount code again. If it still doesn't work, contact customer service before your keyboard suffers the consequences.

Our products are mainly produced in Europe.

Not all materials are equally suitable for every product. Therefore, the fabrics and materials used always depend on the item and its intended use. A large proportion of our products are made from organic cotton, cotton, recycled polyester, bamboo viscose, and Polylana®. Further information on our materials can be found here: MATERIALS

For every item in the shop, you will find a Size Guide in the product description. This will help you ensure that the item fits you.

In the shop, click on the desired size and color for the item and sign up for "notify me when available". As soon as the item is back in stock, you will receive an email notification.

With an engraving, you can give your TreeBottle your own personal touch. This is possible in two font sizes and, in addition to the German alphabet, also with a selection of special characters. Unfortunately, it is not possible to engrave emojis.

Please follow the instructions you find in the product descriptions on nikin.com and the washing label located on the inside of your product.

This varies from product to product. Please refer to the washing label inside your item.

TreeBottles are not dishwasher safe. TreeBottle Glass, on the other hand, can be cleaned in the dishwasher without the lid.

We recommend hand-washing your TreeShoes with a damp cloth if there are any stains on them.

As former scouts, it quickly became clear to Nicholas and Robin, the founders of NIKIN, that they wanted to give back to nature and combine style with sustainable benefit. "Tree by tree", we are making the world a greener place. Find out more here: TREEPLANTING

Our partner organization One Tree Planted plants the trees for us. We participate in projects that still need trees. NIKIN selects the projects itself and transfers the funds at the end of each month. Learn more here. ABOUT TREEPLANTING

Apart from the TreePlanting Kit, we plant a tree for every product sold.

For this request, you can go to our TreeTracker. Please enter the order number of your item in the tracker to find out which project your tree is being planted for. Our partner for tree planting is One Tree Planted. Here you can learn more about: ABOUT TREEPLANTING

The tree certificate confirms that you planted a tree with your purchase. You can indicate during the order process whether you would like one or not. Of course, we will plant the tree even if you don't want a certificate.

NIKIN wants to inspire environmentally conscious behavior and make sustainable fashion accessible to the general public. In doing so, we strike a balance between sustainability and affordability, as we want to make sustainable fashion available to as many people as possible. We are aware that there is always room for improvement for us too. Therefore, our values are always future goals as well.

All our products, except for the TreeBottle and the TreeMug ToGo, are manufactured in Europe. You can find an overview of the production countries here. We pay attention to the resources used, fair production, and prefer organic quality and recycled materials whenever possible.

Not all materials are equally suitable for every product. Therefore, the choice of fabrics and materials always depends on the item and its intended use. A large proportion of our products are made from organic cotton, cotton, recycled polyester, bamboo viscose, and Polylana®. Further information on our sustainability strategy can be found here: MATERIAL

Yes, we are GOTS certified. The abbreviation stands for the Global Organic Textile Standard. The certification applies worldwide to the standards used in the processing of textiles made from organically produced natural fibers. You can find out more here.

Trees are an integral part of our ecosystem and are incredibly important for clean air, drinking water security, and healthy soils. Protecting and planting trees and entire forests thus makes a decisive contribution to sustainable living on this planet.

Yes! With the NIKIN TreeHouse, we have opened our first flagship store. In the heart of Aarau (Graben 33, 5000 Aarau), you'll find our shop, which is more than just a store – it's a place where sustainability and style meet. Here you can discover our collections on site, feel the materials, and try them on directly. In addition to our fashion, the TreeHouse also hosts exciting events focusing on sustainability and community. Come by and experience NIKIN live!